hey summer — Support

We're a small team and we read every email.

Email us:

Typical response time is within one business day. When you write in, it helps to include:

Which app you're using — Hey Summer (parent) or Hey Summer Kids
Your iOS version and device (e.g. iPhone 15, iOS 18.4)
A short description of what you tried and what happened

Common questions

How do I pair my kid's device?
In the parent app, go to the Kids tab, tap the kid you want to pair, and tap Add device. A 6-digit code will appear. Open Hey Summer Kids on the kid's device and enter the code. Codes are single-use; if it expires, generate a new one.

How do I cancel my subscription?
Subscriptions are billed by Apple, so you cancel from iOS Settings, not from inside the app. Open iOS Settings, tap your name at the top, then Subscriptions, then Hey Summer. You can also reach this screen from the parent app's Settings → Manage Subscription.

How do I delete my account?
In the parent app, open Settings and tap Delete account. This removes your account, every kid profile attached to it, all tasks, completions, rewards, redemptions, and mood entries. It cannot be undone.

My kid finished a task but it's not showing as done on my side.
The two apps sync over the internet — if the kid's device is offline, the completion will sync when they reconnect. If the issue persists after both devices are online, email us with the kid's name and the task and we'll look it up.

What does the kid app collect?
Only a device identifier from the pairing step. No name, email, phone, location, contacts, or photos of the child. See our Privacy Policy for the full picture.

Legal

Hey Summer is built by 5k Consulting LLP.